Message from the Trustees

You may have seen the recent Court ruling on indexation for pension benefits in the Scheme and be wondering about how this will impact your pension benefits. The Trustees are working hard with their advisers to effect the correction for all affected members as soon as possible and will be in touch in due course. We have been made aware that the recent Member Briefing incorrectly stated that pensions were revalued on 1 October 2021 by 0.5%; this should of course have said 2.1%.


Login to OneView

OneView is a secure website provided by the DB Plan administrator, Mercer, where you can see information about your pension and update your personal details, 24 hours a day, 7 days a week.
If you’re receiving a pension from Mitchells & Butlers, you can download your payslips and P60s through OneView.

To activate your account:

  • Go to www.merceroneview.co.uk/mab
  • Click on the ‘Register’ link
  • Enter your default User ID
  • Follow the on-screen prompts and enter your email address. This is required should you forget your login details in the future.

If you’re having problems registering, you can call the OneView helpline on +44 (0)345 600 0229 (Mon-Fri, 9am-5pm).

Login now


This is where you can find more information about the DB Section, including the annual Member Briefings that summarise the Trustee’s annual Report & Accounts. If the document you’re looking for isn’t here, please get in touch with the Mitchells & Butlers Pensions Department.

Frequently Asked Questions

This section of the website answers some of the common questions that get asked about our DB pension. If you can’t see your question answered here, get in touch with Mercer, the Plan administrator. We’ll update this section regularly as new questions get asked.

Your pension is paid on the first working day of the month. (The exception is your 1 January payment which is usually paid before Christmas, around 19 December.)

Payslips are issued if a member’s net pay differs from the previous month by £100 or more. Members will receive a payslip on retirement, at the end of each month and at the end of each September with their annual pensions increase letter.

Your Plan pension, in excess of your Guaranteed Minimum Pension (GMP), is reviewed on 1 October each year. Any increases due to the GMP you have earned since 6 April 1988 are made on 1 April each year.

If you have any queries relating to the taxation of your pension, including your tax code, please contact:

Pay As You Earn
HM Revenue & Custom

Telephone number: 0300 200 3300

Queries about your taxation are confidential and neither Mercer nor Mitchells & Butlers can become involved.

Mitchells & Butlers Pension Plan 068 MZ41674

P60s are required to be issued by 31 May each year. For any P60 queries please contact the Payroll Department at Mercer quoting your National Insurance number.

You can change your address through OneView, Mercer’s online secure website.

Or, if you prefer, you can change your address in writing either via email or by posting a signed letter. For your email to be accepted, your email address must include your name or some detail that enables the administrator to identify that the email has been sent by you.

Whether using email or post, please include your full name, date of birth, National Insurance number, new address and old address. Please note that change of address details cannot be taken over the telephone.

Early retirement is available to most members from the age of 55. If you’re interested in taking your pension early, we must receive a written request for a retirement quotation. Your request must include your full name, date of birth, National Insurance number and full address.

You have the option to take a cash sum from the Plan when you retire. It is not possible to take a cash sum and then take your pension later. You have to take your cash sum and your pension at the same time.

The Trustees have discretion to pay any cash sums payable on your death to your beneficiaries. To inform the Trustees of your wishes in this respect, please complete a beneficiary form. You can download a beneficiary form here.

If you retire from the Plan and die within five years of your retirement date, a cash sum payment will be made equal to the balance of the payments you would have received for the remainder of the five years, based on the pension you were receiving at the date of your death.

In addition, if you have children, they will each receive a pension equal to 1/6th of your pension (up to a maximum of two children). The child’s pension will be based on your pension at the date you retired, before any reduction was made because you opted to take a cash sum, but will also include any increases that were awarded to your pension after you retired. If you leave more than two dependent children, the Trustees can choose to split the total amount of pension between the children in such shares as they decide. Children’s pensions are paid until the recipient reaches age 18 or age 23 if they are in full-time education.

The Plan does not offer a drawdown option. You would need to transfer your benefits to another approved pension scheme.

You may transfer your pension rights from the Plan to another suitable pension arrangement, at any time before age 64 and as long as you have not already put your pension into payment.

You can request in writing a statement of your transfer value from the Plan administrator, which, in most cases, will be guaranteed for three months. You can request one statement free of charge in any 12-month period. Additional requests will incur an administration charge.

Your transfer value represents the cash value of your current deferred pension payable from the Plan. It is calculated in accordance with statutory requirements and actuarial advice.

No-one connected with the Plan can you give financial advice, so before proceeding with a transfer you should seek appropriate independent financial advice. If your transfer value is more than £30,000 and you are transferring to an arrangement that may provide you with flexible benefits, the law requires that you take such advice from an authorised independent adviser registered with the Financial Conduct Authority.

If you would like your pension paid to a different bank account, please write to the Plan administrator, Mercer at this address:

Mitchells & Butlers Pensions
Pension Payroll
52 Westgate
Westgate House
West Sussex PO19 3HF

If you’re receiving a pension from Mitchells & Butlers and have a general enquiry, you can either write to the address above or contact Mercer by phone or email:

Telephone number: 0345 850 0714

Email address: mbplc.pensionpayments@mercer.com

It is important to remember that if post is unable to be delivered at the address held on the pension payroll records – often returned marked ‘gone away’ – the payment is suspended until the pensioner gets in touch.

Get in touch

Deferred members

Address:Mitchells & Butlers Pensions, Mercer, 52 Westgate, Westgate House, Chichester, West Sussex PO19 3HF

Telephone: 0345 850 0981

Email: mbplc@mercer.com

Website: www.merceroneview.co.uk/MAB


Address:Mitchells & Butlers Pensions, Payroll Department, Mercer, 52 Westgate, Westgate House, Chichester, West Sussex PO19 3HF

Telephone: 0345 850 0714

Email: mbplc.pensionpayments@mercer.com

Website: www.merceroneview.co.uk/MAB

Mitchells & Butlers plc, 27 Fleet Street, Birmingham B3 1JP

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